Support

How do I create an account? I can't find sign-up.

Grend has no public sign-up. Accounts are created by each community's administrators. If you belong to a community that uses Grend, ask your administration to invite you with your email address.

If you manage a community and want to use Grend, write to us at soporte@mail.grend.app or with the form on this page.

I can't sign in or I lost access

• Check you are using the same email you were invited with, and your spam folder if you expect an email from us.
• If you forgot your password or sign-in method, use the recovery option on the sign-in screen, if available.
• If that does not work, ask your community's administration to check or resend your invitation or reset your access.
• If you still need help, write to us with the form, including your email and community.

Face ID unlock is not working

Biometric unlock is handled by your phone, not by Grend. Check that Face ID or your fingerprint is set up in your device settings and that the app is allowed to use it.

How do I ask for my account and data to be deleted?

Follow the steps on the account and data deletion page. It explains how to request it and what information is retained.

Questions about my data

See the privacy policy to learn what data we process. To exercise your rights (access, rectification, deletion, or objection), write to us with the form.

Contact

Write to soporte@mail.grend.app, use the form below, or use the WhatsApp button. Include your account email and community so we can help faster.